Data Protection Policy
Last Updated: January 2026

Ultrawin Privacy Policy – How Your Information Is Kept Safe

Ultrawin believes every member's personal data belongs to them. This page clearly explains what information we collect, why we collect it, how we protect it, and what rights you have.

By registering on or using Ultrawin's services, you are deemed to have read and accepted this Privacy Policy.

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256-bit SSL
Encryption Protection
🚫
Never Sold to Third Parties
Your Data Is Never Sold
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KYC Verification
Secure Identity Verification
Your Control
Right to Erasure

Ultrawin's Six Core Principles of Data Protection

Here's a quick overview of what we do and don't do with your data — before you dive into the details.

Only What's Necessary

Ultrawin only collects information that is strictly necessary to provide its services. No unnecessary or excessive data is requested.

Industry-Standard Encryption

All data is secured with 256-bit SSL encryption. No third party can access your information under any circumstances.

Data Is Never Sold

Ultrawin never sells or rents your personal data to third parties. That is our commitment.

You're in Control of Your Data

You can view, correct, or delete your personal information at any time.

Secure Server Infrastructure

Ultrawin's servers comply with international data protection standards, and regular security audits are conducted.

Clear Communication in Bengali

Every aspect of the Privacy Policy is explained in plain, straightforward language — no information buried behind legal jargon.


1

What Information We Collect

Ultrawin collects the following types of information from you. Each piece of data is collected for a specific reason — nothing is stored without purpose.

Data Type Sources of Collection Purpose
Name, Date of Birth Registration form Identity Verification & KYC
Mobile Number Registration / OTP verification Account Security
National ID / Passport KYC Upload Legal compliance
Payment details (bKash/Nagad number) Deposit / Withdrawal Transaction Processing
IP address, device information Automatically Security & Fraud Prevention
Gaming History & Betting Data Platform Usage Service Improvement & Bonus Calculation

We never store sensitive information such as bank PINs, passwords, or card numbers. Payment details are used only at the moment a transaction is processed.

2

Why We Collect Your Data & the Legal Basis

Ultrawin collects your information for three main reasons: to deliver its services, to meet legal obligations, and to keep your account secure.

  • Compliance with obligations: When you register with Ultrawin, a contract is formed. Certain information is required to provide the services under that contract.
  • Legal Obligation: KYC verification, anti-money laundering checks, and age verification are required by law.
  • Legitimate interests: Data is analysed for fraud detection, platform security, and service improvement.
  • Consent: Marketing messages are only sent with your explicit consent.

Ultrawin never sells your data to advertising companies or shares it for unnecessary purposes.

3

How Your Data Is Used

Ultrawin uses the data it collects for the purposes listed below. Each use is directly tied to improving the quality of your experience.

  • Managing your account and verifying your identity.
  • Processing deposit and withdrawal transactions securely.
  • Accurately awarding bonuses, rewards, and VIP benefits.
  • Detecting and preventing fraudulent activity.
  • Providing customer support and resolving issues.
  • Identifying and resolving technical issues on the platform.
  • Delivering a personalized experience tailored to your preferences.
  • Keeping responsible gaming tools active.

Your gaming history is analyzed solely to deliver offers relevant to you and to identify signs of potential problem gambling — part of our responsible gaming commitment.

4

Data Retention Period

Ultrawin does not retain your data longer than necessary. The retention periods for different types of data are outlined below.

  • Account information: For the duration your account is active and for 5 years after closure (as required by law).
  • Transaction Records: 7 years (as required under financial regulations).
  • KYC Documents: 5 years after account closure.
  • Live Chat & Support Records: 1 year.
  • Cookie Data: Up to 12 months.

After account closure, certain information may be retained for a specified period to meet legal obligations, in accordance with Bangladesh's financial regulations.

5

Cookie & Browsing Tracking Policy

Ultrawin's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

We use three types of cookies:

  • Essential Cookies: For core functions such as staying logged in and maintaining your session. These cannot be disabled.
  • Functional Cookies: For remembering your language preference or theme. These can be disabled.
  • Analytics Cookies: Used to understand which parts of the site are most visited. No personal data is recorded.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6

Sharing Data with Third Parties

Ultrawin does not sell your personal data. However, limited information may be shared with select third parties solely for the purpose of providing services.

  • Payment providers: Minimum necessary information is shared to process transactions with bKash, Nagad, Rocket, and banks.
  • KYC verification service: With licensed verification providers for identity verification.
  • Game Providers: Specific game operation details for Live Casino or slots games.
  • Legal Authorities: Data may be disclosed in response to a valid request from a court or government authority.

Every third-party provider is bound by a data protection agreement with Ultrawin and may only use your information for the specified purpose.

Ultrawin never shares your data with advertising networks, data brokers, or any other betting companies.

7

Your Privacy Rights

As an Ultrawin member, you have several rights over your own data. Each of these is explained in detail below.

👁️
Right to Access Your Data

You can request to see what information Ultrawin holds about you.

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Right to rectification

You may request corrections to any inaccurate or incomplete information.

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Right to Erasure

You can request that your data be deleted, provided there is no legal obligation requiring us to retain it.

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Right to Restrict Processing

You may request that your data not be used for specific purposes.

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Right to Data Portability

You can request a copy of your data in a portable format.

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Right to object

You can object to your data being used for marketing or profiling purposes.

To exercise these rights, support@ultrawin.imemail us or reach out via live chat. We will respond to your request within 30 days of receipt.

8

Policy Changes & Contact

Ultrawin may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page, and you will be notified of significant updates.

  • For minor changes, the updated date on the page will be revised to reflect them.
  • For significant changes, a notification will be sent to your registered mobile number or email.
  • Continued use of Ultrawin after a revised policy is published will be considered acceptance of the updated terms.

For any questions about this Privacy Policy or your personal data, please contact us:

Email: support@ultrawin.im  |  Live Chat: Available 24/7


Gaming & Payment Queries

Absolutely! Beyond cricket, Ultrawin lets you bet on football, tennis, badminton, kabaddi, hockey, and 20+ other sports. After logging in, head to the "Betting" menu to see all active matches and markets.

For football, you can bet on the English Premier League, La Liga, Bundesliga, and the Bangladesh Premier League. In addition to pre-match betting, live betting is available with odds that update in real time as the match unfolds.

A range of markets is available for each match: match winner, number of goals, handicap, corners, and more. For full details, Betting View page.

The minimum deposit at Ultrawin is just ৳300, applicable across all mobile banking methods including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500.

Deposit ৳300, claim the welcome bonus, and receive an additional ৳300 — giving you ৳600 to start playing with.

There is no maximum deposit limit, however deposits exceeding ৳50,000 in a single transaction may require additional KYC verification. For more details, Bonus View page.

Your Data Is Safe. Your Game, Worry-Free.

Your personal data is fully protected at Ultrawin. Register now and start playing on a platform you can trust.

256-bit SSL Protection Your Data Is Never Sold Your Control
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